Orders must be requested by purchase order; please send your billing information (as well as shipping information, if different). Both orders and information must be sent to your seller’s email.

PAYMENT CONDITIONS:

Cash-Advance. For the preparation of any order, 50% of the total order is required as an advance payment, the balance must be paid BEFORE delivering (or shipping) the order.

DELIVERY TIME:

Based on the volume and items to be manufactured, this will be 8 to 15 business days from the time the advance payment is notified (and received in full). Payment vouchers must be sent (notified) in a timely manner, to proceed with the programming of your order, or with the delivery or shipping of your product. We have no way of knowing that we have received any payment if we are not notified. Part of our line has an immediate delivery time, please verify with your seller.

DELIVERY METHOD:

Free delivery on purchases over $4,000.00 MXN within our Delivery Area.

Foreign orders are shipped in the same area, under the same conditions.
When the purchase does not exceed the indicated amount, it can be delivered or shipped in the delivery area with a charge of $190.00 MXN plus VAT.
For international sales (exports) a minimum sale of $800.00 USD applies to avoid export or shipping costs.

FOREIGN ORDERS:

Dimaco Metalmecánica does not have any agreement with any transport company, so the client must indicate the transport company of their preference. In case the client does not have any option, we will send their material with the companies we know and have worked with, which have delivered the orders in a timely manner, as well as in good condition. It is important that the client is aware that the costs incurred by the transport company service are the responsibility of the client. The costs charged by the carrier are not the responsibility of Dimaco Metalmecánica.

EXCHANGES OR REFUNDS:

Once the order is delivered or shipped, the customer has 8 calendar days to request an exchange or return. The transportation costs will be absorbed by the responsible party. When the customer makes a return, the material must be received by the company for verification of the material, before making the refund or exchange. Special productions, clarifying these as those in which a specific tone (color), a special weight, a large quantity, or some particular characteristic is agreed, will not be subject to exchange or returns.